The baby sitter uses your computer to check her email and the next time you go to boot up your computer, it says that it’s infected, your hard drive has crashed and all of your desktop icons are gone, when you hit “Start”, “Programs”, nothing is there. ….. arrrgghhh!
That is exactly what happened to my daughter earlier this week. And the usual scenario takes place. A phone call or text, “Dad, somethings wrong with my computer, can you fix it”?
She is running windows XP, so here’s a solution, that took her computer back to the way it was before the baby sitter’s “malware infection”
Now the only way I was able to perform the fix was to start the computer in safe mode with command prompt because if windows started in normal mode, “system restore” was not available. If this happens to you perform the following steps:
- Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.
- Use the arrow keys to select the Safe mode with a Command prompt option.
- If you are prompted to select an operating system, use the arrow keys to select the appropriate operating system for your computer, and then press ENTER.
- Log on as an administrator or with an account that has administrator credentials.
- At the command prompt, type %systemroot%\system32\restore\rstrui.exe, and then press ENTER.
- When the restore to an earlier date comes up, select a couple of days prior to when you started having problems.
This restored her computer just fine and I was sure to include a printout of the instructions above should (and it will) happen again.
I suggest you copy and paste the above instructions and put them someplace because your computer won’t even have internet explorer available if you’re infected with the right malware.